How can we help?

A Windows update can damage the Windows install so it can't finish loading. Reinstalling Windows from a USB repair drive fixes it.

1. Restart once
   Hold the power button for 10 seconds until the PC turns off. Wait a moment, then turn it back on.
2. Get a free USB repair drive
   Still stuck? Contact us with your name, shipping address and order number. We'll mail you a USB repair drive at no cost and email you tracking, usually the next business day.
3. Repair Windows
   When the drive arrives, plug it in and follow our video guide.
   Watch the USB repair video

The stop code at the bottom of the blue screen tells us what went wrong.

1. Take a photo of the error
   When the blue screen appears, take a photo that shows the stop code near the bottom, like WHEA_UNCORRECTABLE_ERROR.
2. Check the stop code
   WHEA_UNCORRECTABLE_ERROR and CRITICAL_PROCESS_DIED usually mean a Windows update damaged the Windows install. We'll mail you a free USB repair drive that fixes it.
3. See a different code?
   Send us the photo. A technician will look at it and email you the next steps.

Activation sometimes doesn't finish on its own. It takes a couple of minutes to fix.

1. Connect to the internet
   Windows needs an internet connection to activate.
2. Get your product key
   Chat or email us and we'll send you a product key.
3. Enter the key
   Type activation settings in the Windows search bar and open it. Select Change product key, enter your key, then select Next and Activate.

If you see an error

1. Open Command Prompt as administrator
   Type cmd in the Windows search bar, right-click Command Prompt and select Run as administrator.
2. Run three commands
   Type each line and press Enter after it, using your key in the second line. If it doesn't work the first time, run them once more.

   slmgr /upk
   slmgr /ipk YOUR-PRODUCT-KEY
   slmgr /ato

Some newer games with anti-cheat won't start unless Secure Boot is on. It's a setting in your PC's BIOS.

1. Check if it's on
   Type System Information in the Windows search bar and open it. Find Secure Boot State. If it says On, you're all set.
2. Turn it on
   Follow our short video to switch on Secure Boot in the BIOS.
   Watch the Secure Boot video
3. Restart and play
   Save your changes and exit the BIOS. When Windows starts, launch your game again.

We send this drive to repair a damaged Windows install, like a PC stuck on the logo or showing a blue screen.

1. Watch the video first
   It shows every step on screen, from start to finish.
   Watch the USB repair video
2. Plug in the drive
   Plug the USB drive into a port on the back of your PC.
3. Follow along
   Follow the steps in the video until Windows starts up again.

A button on the case controls the lights, so they may just be switched off.

1. Press the lighting button
   Press the LED button on the top of the case. Each press changes the color or effect, and one setting turns the lights off.
2. Check the fan cables
   Our video shows where the fan and lighting cables connect, so you can make sure each one is plugged in.
   Watch the fan cable video

Usually a cable is touching a fan blade. It can happen when the packing foam comes out.

1. Turn it off
   Shut down, switch off the power supply and unplug the PC.
2. Find the cable
   Remove the glass side panel and look closely at each fan for a cable touching the blades.
3. Move it away
   Gently push the cable away from the fan, put the panel back and turn the PC on.
4. Fans speed up while you play
   That's normal. Leave a few inches of space around the vents, and keep the PC out of closed cabinets.

We email your tracking number as soon as your PC ships.

1. Bought on our website?
   Open the tracking link in your shipping email, or sign in to see your orders.
   Sign in
2. Bought on Amazon or Walmart?
   Find tracking under Your Orders on Amazon, or Purchase history on Walmart.
3. No tracking updates yet?
   UPS usually updates tracking at the end of the day it picks up your PC, so check again that evening.
4. Waiting on a replacement or part?
   Contact us with your order number and we'll send you the tracking number.

Something wrong with your PC? We can send you a brand-new replacement at no cost instead.

1. Bought on our website?
   Contact us within 30 days of your invoice date for a return number (RMA). Please don't ship a PC back without one.
   Read the return policy
2. Bought on Amazon?
   Start your return from Your Orders on Amazon.
3. Bought on Walmart?
   Contact us with your Walmart order number and we'll take it from there.

Sorry about that. We'll make it right.

1. Keep everything
   Hold on to the PC and all of its packaging.
2. Take a few photos
   Photograph the PC, the label on the box, and anything that doesn't match your order.
3. Contact us
   Send us your order number and the photos.

We support every Novatech PC, whether you bought it here, on Amazon or on Walmart.

1. Check your coverage
   Gaming PCs include 1 year of parts and labor from the purchase date. AI workstations include a 3-year limited warranty.
   Read the full warranty
2. Try the matching guide
   Many problems take just a few minutes to fix with our help guides.
   Browse help guides
3. Tell us what's happening
   Chat or email us with your order number and a description of the problem. If your claim is approved, we'll send a return number (RMA) and instructions.