Blue screen or crashes

A blue error screen, random restarts or freezing.

3 stepsFrom our US support team

The stop code at the bottom of the blue screen tells us what went wrong.

  1. Take a photo of the error
    When the blue screen appears, take a photo that shows the stop code near the bottom, like WHEA_UNCORRECTABLE_ERROR.
  2. Check the stop code
    WHEA_UNCORRECTABLE_ERROR and CRITICAL_PROCESS_DIED usually mean a Windows update damaged the Windows install. We'll mail you a free USB repair drive that fixes it.
  3. See a different code?
    Send us the photo. A technician will look at it and email you the next steps.

Send us your photo

For the two codes above, we'll mail you a free USB repair drive. For anything else, a technician will email you to fix it.

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Related guideUsing our USB repair drive